Privacy Policy

1. Who We Are

This Privacy Policy applies to Slixoranethul ("we", "us", "our"), the operator of the website slixoranethul.world and the provider of the Helionex product range.

Business address: Watergardens Shopping Centre, T09/399 Melton Hwy, Taylors Lakes VIC 3038, Australia
Phone: +61 3 8374 7769
Email: ask-us-@slixoranethul.world

We are committed to protecting your personal information and respecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR) 2016/679.

2. What Personal Data We Collect

We collect personal data you provide directly when you interact with our website, including:

• Full name
• Email address
• Phone number (if provided)
• Messages or order notes you submit via our order form
• Technical data such as IP address, browser type, device type and pages visited (collected via cookies and analytics tools)

We do not collect sensitive information (such as health information, financial data or government identifiers) unless you voluntarily provide it in a message field.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To process and fulfil your order enquiries
• To communicate with you about your order, enquiry or request
• To improve our website and user experience through analytics
• To comply with legal obligations under Australian law and, where applicable, GDPR
• To send marketing communications, only where you have explicitly consented

4. Legal Basis for Processing (GDPR)

For visitors from the European Economic Area (EEA), our legal bases for processing personal data are:

• Contract performance: Processing necessary to fulfil your order or respond to your enquiry
• Legitimate interests: Improving website performance and preventing fraud
• Consent: Marketing communications and non-essential cookies (which you may withdraw at any time)
• Legal obligation: Complying with applicable laws and regulations

5. Cookies and Tracking

We use cookies and similar tracking technologies on our website. For full details about the types of cookies we use, their purposes and how to manage them, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your data with trusted service providers acting on our behalf, such as email delivery services, analytics providers and hosting infrastructure. These providers are contractually bound to process your data only in accordance with our instructions.

We may disclose your data if required to do so by law, court order or regulatory authority, including to the Office of the Australian Information Commissioner (OAIC) or relevant overseas authority.

7. International Data Transfers

Some of our service providers are located outside Australia. Where data is transferred internationally, we take appropriate steps to ensure adequate protection in accordance with APP 8 and, where applicable, GDPR Chapter V.

8. Data Retention

Data Type	Retention Period
Order enquiry data (name, email, message)	3 years from the date of enquiry
Analytics data	26 months (or as configured in analytics platform)
Marketing consent records	Until consent is withdrawn + 3 years
Cookie consent logs	13 months

9. Your Rights

Under Australian Privacy Law and, where applicable, the GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your data (subject to legal retention obligations)
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, commonly used format
• Restriction: Request that we limit how we use your data in certain circumstances
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at the details provided in Section 1. We will respond within 30 days. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include encrypted communications (HTTPS), access controls and regular security reviews. However, no method of internet transmission is completely secure.

11. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be indicated by an updated date at the top of this page. Continued use of the website following any changes constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries, data access requests or complaints, please contact us at:
Slixoranethul — Privacy Officer
Watergardens Shopping Centre, T09/399 Melton Hwy, Taylors Lakes VIC 3038, Australia
Email: ask-us-@slixoranethul.world | Phone: +61 3 8374 7769